RETURN POLICY
1. Return period
You have 14 days after receiving your photograph to request a return. This policy aims to guarantee your satisfaction while protecting the integrity of the shipped artwork.
2. Eligible Items
This policy applies only to:
-
unframed photographs
-
purchased directly from our online store BenG PhotoArt
The following items are not eligible for return:
-
personalized or custom photographs
-
digital files (if applicable)
-
Items damaged upon receipt due to improper handling
3. Eligibility requirements
To be accepted, the returned photograph must:
-
be in its original condition (unfolded, unmarked, undamaged)
-
be returned in its original protective packaging
-
must be accompanied by proof of purchase (order number or invoice)
4. Return Procedure
-
Contact us at bengphotoart@gmail.com to obtain a return authorization.
-
Carefully place the photograph back in its original packaging or equivalent packaging.
-
Send the package to the address that will be provided to you by email.
-
Return shipping costs are the responsibility of the customer, except in the case of an error on our part or a defective product.
To learn more:
-
Return conditions
-
Detailed procedure
-
Ineligible items
5. Refunds
Once your return has been received and inspected:
-
you will be informed of its approval or refusal;
-
If approved, the refund will be issued to your original payment method within 5 to 10 business days.
6. Damaged items or order error
If your photograph arrives damaged or you receive an incorrect item, please contact us within 48 hours of receipt at bengphotoart@gmail.com. Please include photos of the product and packaging. We will arrange a replacement or refund, depending on the situation.
7. Contact
For any questions regarding our return policy: