SHIPPING POLICY
Processing times
Each order is prepared with care. Photographic prints are generally processed and ready for shipment within 3 to 5 business days. During periods of high demand, this timeframe may vary slightly.
Delivery zones
We ship our photographs:
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across Canada,
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in the United States,
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and in several countries internationally.
If your region does not appear during checkout, you can contact us to check the possibility of a personalized shipment.
Shipping methods
Orders are shipped via recognized carriers (Canada Post, UPS, Purolator, or equivalent), depending on the destination and print size. A tracking number is provided when available.
Delivery costs
Delivery costs are calculated automatically during checkout, according to:
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the destination,
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the print format,
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and the chosen shipping method.
No hidden fees: the amount displayed at the time of ordering is the amount you pay.
Packaging
Each photograph is protected in rigid or reinforced packaging to ensure safe delivery. Unframed prints are shipped flat or in a protective tube, depending on the size.
Damaged package or delivery problem
If your order arrives damaged, folded or marked, please contact us within 48 hours of receipt at: 📧 bengphotoart@gmail.com. Please include photos of the product and packaging so we can assist you quickly.
In case of an error on our part or a defective product, a replacement or a refund will be offered.
Incorrect address or unclaimed package
If a package is returned to us due to an incorrect address or an unclaimed package, the reshipping costs will be borne by the customer.
Contact
For any questions regarding delivery, you can write to us at: